Return

RETURNS

We offer a 30-day return period from the day you receive your order.

If you wish to return an item, it must be returned in the same condition as when you received it, with all tags still attached.

We process returns on an ongoing basis. During busy periods processing may take a little longer, but we always do our best to handle your return as quickly as possible.

HOW TO RETURN

You do not need to contact us before returning. Just follow the steps below. If you have questions along the way, you are of course always welcome to write to ordre@lagunecph.com.

1. Put your order number (and preferably your name) in the parcel so we can identify your return as quickly as possible.

2. Buy a return label yourself. We recommend PostNord or GLS with tracking.

3. Send the parcel to:

Lagune Copenhagen

c/o Sunshine Distribution
Naverland 1C, rear entrance
2600 Glostrup
Denmark

Important: We do not collect parcels sent to a parcel shop. Parcels sent to a parcel shop are automatically returned to you, so always send directly to the address above.

We recommend that you keep the receipt and tracking number for your return parcel until the return has been processed.

RETURN SHIPPING

For ordinary cancellations or returns, you buy and pay for the return label yourself.

If the return is due to an error, a complaint or an incorrect item on our part, we of course pay the return shipping. Contact us at ordre@lagunecph.com and we will find a solution.

REFUNDS

Once we have received and approved your return, the amount is refunded to the original payment method.

DELIVERY & RESPONSE TIME

We pack and ship orders on an ongoing basis from the warehouse.

During busy periods it may take a little longer before we reply to emails, but we get back to you as quickly as possible.