Cancellation
You have a 30-day right of cancellation when you shop with us
The cancellation period expires 30 days after you have received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item. The deadline means that you have 30 days from receipt to notify us that you want to cancel your purchase. Please let us know by registering your return in the return portal, or by sending us an email. If you are in doubt or have questions, contact us by email: info@lagunecph.com.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
In the event of a sale, the general conditions for exchange/return for online purchases apply. For the shops' exchange rules, please refer here.
Revocation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order. Please note that you will not get the shipping costs back if you regret part of your purchase.
Return
When you have notified us of the cancellation or have registered your item in the returportalen, send your item back to us as soon as possible and no later than 14 days after you have notified us of the cancellation.
Register your return in returportalen, and get your return label or a QR code here to use when you return.
It is also possible to return the item in one of the stores in Copenhagen. Here they will subsequently return the amount to the account from which the order was paid.
Make sure to pack the item securely when returning, as you are responsible if damage occurs during return transport.
The condition of the item when you send it back
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get back the shipping costs.
We recommend that you send the item back in the original packaging. If the original packaging is missing (e.g. the box for shoes or leather belts), this may lead to a decrease in the value of the item. Brands and/or hangtags must still be attached as original to the item if you want to be sure of being able to get the full amount back.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item has decreased in value, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your notification that you want to cancel the agreement.
We will return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
Note: When paying with cards other than Dankort such as MasterCard, Visa Electron etc., it takes up to a week before the amount is back on the account and in some cases up to 30 days. We will refund the amount as soon as possible, but the amount may be reserved in your bank or with Nets in the meantime.
The item is sent to:
Lagune Online StoreEsromgade 15, opg. 1, 4th floor, room 1401
2200 Copenhagen N
We only receive packages that are sent directly to the address.
You can also cancel the purchase by notifying us and delivering it personally to the above address.