FAQ / Frequently asked questions

Yes. The webshop is online again and is today operated by a new company.

The company that issued the gift card went bankrupt earlier this year. The webshop has since reopened under a new company, and gift cards and credit notes issued before the reopening unfortunately cannot be used in the current webshop.

We know this is a genuinely unfortunate situation, and we understand the disappointment of customers holding gift cards or credit notes from before the reopening.

The current webshop unfortunately has no way of processing or completing cases relating to purchases made with the previous company.

We are aware that some customers have been caught in the middle. We keep a record of enquiries from affected customers, and should an opportunity to help arise later, we will of course look at them again.

We cannot promise that it will be possible, but please do contact us at ordre@lagunecph.com so we have an overview of the affected customers.

Yes. You have a 30-day return period from the day you receive your order. Items must be in the same condition as when you received them, with all tags still attached.

You do not need to contact us before returning. Just follow these steps:

1. Put your order number (and preferably your name) in the parcel.
2. Buy a return label yourself. We recommend PostNord or GLS with tracking. Keep your receipt until the return has been processed.
3. Send the parcel to our address: Lagune, c/o Sunshine Distribution, Naverland 1C (rear entrance), 2600 Glostrup, Denmark.
4. Do not send to a parcel shop. We do not collect parcels from parcel shops, and they are automatically returned to you.

Once we have received and processed your return, we refund the amount to the payment method you used for the purchase.

For ordinary cancellations or returns, you buy and pay for the return label yourself. We recommend PostNord or GLS with tracking. Please note that we do not collect parcels sent to a parcel shop. They are automatically returned to you, so always send directly to our address.

If the return is due to an error, a complaint or an incorrect item on our part, we of course pay the return shipping. Contact us at ordre@lagunecph.com and we will find a solution.

We do not offer direct exchanges. The easiest solution is to order the size you want straight away if it is in stock, so you are sure to get it while it is available, and return the original item separately following our return instructions above.

No. Lagune's former stores are no longer open, and all returns must be sent to our warehouse.

Contact us as soon as possible at ordre@lagunecph.com and please attach your order number, a description of the problem and photos of the item. We will then find a solution as quickly as possible.

Contact us at ordre@lagunecph.com and please attach photos along with a short description of the problem. We will then assess the case and advise on the next steps.

We are a small team and are not always able to answer the phone.

📧 ordre@lagunecph.com is currently the best and fastest way to contact us.

We are a small team and receive a lot of enquiries. You always receive an automatic confirmation that we have received your email, and we aim to reply as quickly as possible after that. If you have not heard from us after a few days, you are welcome to follow up. Your email has not been forgotten.

We aim to dispatch orders within 1–3 working days. During periods with many orders or stock reviews, delivery may take a little longer.

We ship the items we locate first on an ongoing basis. If an item is missing, we look for it for up to 8 days. If we do not find it, we cancel it automatically and you are of course not charged for it.

You never pay extra shipping if we send your order in several parcels. Payment is only taken when the order is dispatched.

Payment is reserved when you place the order, but only charged when the order is dispatched. If the order is cancelled before dispatch, the payment is not completed.

Contact us as soon as possible at ordre@lagunecph.com. If the order has not yet been dispatched, we will of course do our best to help.